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It is the average of every retailer within the region who took part in this Customer Engagement Check. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"REGION_RTEMAIL_HELP":{"1":"Response Time Email is represented as the time it took for retailers to respond with an FQR. It is the average of every retailer within the region that took part in this Customer Engagement Check. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"REGION_RTPHONE_HELP":{"1":"Response Time Phone is represented as the time it took for retailer to respond with a phone call. It is the average of every retailer within the region that took part in this Customer Engagement Check. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"REGION_TIMETOREP_HELP":{"1":"Time to Speak to Representative is represented as the time it took for the customer to speak to a service representative. It is the average of every retailer within the region that took part in this Customer Engagement Check. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"REGIONAL_AREA":{"1":"Zone"},"REGIONAL_AREA_AVERAGE":{"1":"Division Average"},"REGIONAL_AREAS":{"1":"Divisions"},"REGIONAL_AVERAGE":{"1":"Region Average"},"REGIONAL_NOTIFICATION_USERS":{"1":"Region Notification Users"},"REGIONS":{"1":"Regions"},"REMOVAL_CONFIRMATION":{"1":"Removal Confirmation"},"REMOVE":{"1":"Remove"},"REMOVE_CONFIRMATION_LINE1":{"1":"Are you sure you want to remove"},"REMOVE_CRITERIA_LINE2":{"1":"from"},"REMOVE_NOTE_LINE1":{"1":"Are you sure you want to remove the selected note"},"REMOVE_NOTIFICATION_LINE2":{"1":"from receiving notifications?"},"REMOVE_SHOPCONFIG_LINE2":{"1":"from available Shop Configurations?"},"REPORT":{"1":"Report"},"REPORT_FOR":{"1":"Report for"},"REPORT_UNAVAILABLE":{"1":"Report Not Available"},"REPORT_UNAVAILABLE_LINE1":{"1":"This shop report is still processing and not available yet.  Please try again later."},"REPORTING":{"1":"Reporting"},"REQUEST_FOR_APPT_BENCHMARK":{"1":"Request For Appt"},"REQUEST_QUOTE":{"1":"Request a Quote"},"REQUIRED":{"1":"Required"},"RESET":{"1":"Reset"},"RESET_SHOP":{"1":"Reset Shop"},"RESPONSE_RATE":{"1":"Response Rate"},"RESPONSE_RATE_BENCHMARK_HELP":{"1":"The benchmark table shows side by side comparisons of the following metrics, including the percent change from the prior shop of the same type where available."},"RESPONSE_RATE_DISTRICT":{"1":"Response Rate is represented as a ratio. It is the number of all retailers within the district that responded to this mystery shop over the total number of retailers included in this customer engagement check."},"RESPONSE_RATE_FAIL":{"1":"A response was not received for this shop"},"RESPONSE_RATE_NATIONAL":{"1":"Response Rate is represented as a ratio. It is the number of all retailers that responded to this mystery shop over the total number of retailers included in this customer engagement check."},"RESPONSE_RATE_PASS":{"1":"Thank you for responding to this shop"},"RESPONSE_RATE_REGION":{"1":"Response Rate is represented as a ratio. It is the number of all retailers within the region that responded to this mystery shop over the total number of retailers included in this customer engagement check."},"RESPONSE_RATE_REGIONAREA":{"1":"Response Rate is represented as a ratio. It is the number of all retailers within the regional area that responded to this mystery shop over the total number of retailers included in this customer engagement check."},"RESPONSE_TIME_EMAIL":{"1":"Response Time: Email"},"RESPONSE_TIME_PHONE":{"1":"Response Time: Phone"},"RETRIEVE":{"1":"Retrieve"},"ROLE":{"1":"Role"},"RT_EMAIL":{"1":"RT:Email"},"RT_PHONE":{"1":"RT:Phone"},"SALES":{"1":"Sales"},"SALES_REP":{"1":"Sales Representative"},"SATURDAY":{"1":"Saturday"},"SATURDAY_SHORT":{"1":"Sa"},"SAVE":{"1":"Save"},"SCHEDULED_START_DATE":{"1":"Scheduled Start Date"},"SCORE":{"1":"Score"},"SCORING_CRITERIA":{"1":"Scoring Criteria"},"SEARCH":{"1":"Search"},"SELECT":{"1":"Select"},"SELECT_CATEGORY":{"1":"Select A Category"},"SELECT_CRITERIA":{"1":"Select a Criteria"},"SELECT_CUSTOM_KPI":{"1":"Select a Custom KPI"},"SELECT_DATE_PERIOD":{"1":"Select a Date Period"},"SELECT_DEALERGROUP":{"1":"Select a Dealer Group"},"SELECT_DISTRICT":{"1":"Select a Market"},"SELECT_FILES":{"1":"Select Files"},"SELECT_INQUIRY_TYPE":{"1":"Select an Inquiry Type"},"SELECT_LANGUAGE":{"1":"Select a Language"},"SELECT_MONTH":{"1":"Select a Month"},"SELECT_NOTIFICATION_TYPE":{"1":"Select a Type"},"SELECT_QUARTER":{"1":"Select a Quarter"},"SELECT_RETAILER":{"1":"Select Retailer"},"SELECT_ROLE":{"1":"Select A Role"},"SELECT_STATE":{"1":"Select a State"},"SELECT_USER":{"1":"Select a User"},"SELECT_YEAR":{"1":"Select a Year"},"SELECTED":{"1":"Selected"},"SELECTED_DEALERS":{"1":"Selected Retailers"},"SEND_CORP_NOTIFICATION":{"1":"Send Corporate Notification"},"SEND_DEALER_NOTIFICATION":{"1":"Send Retailer Notification"},"SEND_DISTRICT_NOTIFICATION":{"1":"Send Territory Notification"},"SEND_REGIONAL_NOTIFICATION":{"1":"Send Region Notification"},"SEND_ZONE_NOTIFICATION":{"1":"Send Division Notification"},"SENT":{"1":"Sent"},"SEPTEMBER":{"1":"September"},"SEPTEMBER_SHORT":{"1":"Sep"},"SERVICE":{"1":"Service"},"SET_TO_READY":{"1":"Set To Ready"},"SHOP":{"1":"Shop"},"SHOP_AVERAGE":{"1":"Shop Average"},"SHOP_CONFIG_CONFIRM":{"1":"Shop Creation Confirmation"},"SHOP_CONFIG_CONFIRM_LINE1":{"1":"It will take a few minutes to generate the"},"SHOP_CONFIG_CONFIRM_LINE2":{"1":"requested shops"},"SHOP_CONFIG_CONFIRM_LINE3":{"1":"will be marked as Ready on the Customer Engagement Checks screen when creation has been completed"},"SHOP_CONFIG_CONFIRM_LINE4":{"1":"Do you want to continue"},"SHOP_CONFIG_CREATION":{"1":"Shop Configuration Creation"},"SHOP_CONFIG_EXISTS":{"1":"already exists as a Shop Config name"},"SHOP_CONFIG_INSTANCE":{"1":"Shop Configuration Instance"},"SHOP_CONFIGURATIONS":{"1":"Shop Configurations"},"SHOP_DOCUMENTS":{"1":"Shop Documents"},"SHOP_FILTER":{"1":"Shop Filter"},"SHOP_NAME":{"1":"Shop Name"},"SHOP_TYPE":{"1":"Shop Type"},"SHOPS":{"1":"Shops"},"SHOPS_ONLY":{"1":"Shops Only"},"SHOWING":{"1":"Showing"},"SSO_ID":{"1":"SSO ID"},"SSO_IDS":{"1":"SSO IDs"},"STARTED":{"1":"Started"},"STATE":{"1":"State"},"STATUS":{"1":"Status"},"SUNDAY":{"1":"Sunday"},"SUNDAY_SHORT":{"1":"Su"},"TARGET":{"1":"Target"},"TARGET_DAY":{"1":"Day"},"TARGET_HOUR":{"1":"Hour"},"TARGET_MINUTE":{"1":"Minute"},"TARGET_SECOND":{"1":"Second"},"TEMPLATE":{"1":"Template"},"TEMPLATE_EXISTS":{"1":"template already exists. Please edit that one."},"TEMPLATE_SUBJECT":{"1":"Template Subject"},"TEMPLATE_TEXT":{"1":"Template Text"},"TEST_DRIVE":{"1":"Test Drive"},"TEXT_PREVIEW":{"1":"Text Preview"},"THIS_MONTH":{"1":"This Month"},"THIS_WEEK":{"1":"This Week"},"THURSDAY":{"1":"Thursday"},"THURSDAY_SHORT":{"1":"Th"},"TIME_PERIOD":{"1":"Time Period"},"TIME_TO_REP":{"1":"Time to Speak to Rep"},"TIME_TO_REP_BENCHMARK":{"1":"Time To Rep"},"TIME_TO_SPEAK_TO_REP":{"1":"Time to Speak to Representative"},"TIMESTAMP":{"1":"Timestamp"},"TITLE":{"1":"Title"},"TO_LABEL":{"1":"To"},"TODAY":{"1":"Today"},"TOTAL":{"1":"Total"},"TOTAL_EMAIL_AUTO_SCORE":{"1":"Total Email Auto Response Score"},"TOTAL_POINTS":{"1":"Total Points"},"TOTAL_POINTS_POSSIBLE":{"1":"Total Points Possible"},"TOTAL_SCORE":{"1":"Total Score"},"TOTAL_SCORE_PCT":{"1":"Total Score Pct"},"TOTAL_SHOP_SCORE":{"1":"Total Shop Score"},"TRADE_IN":{"1":"Trade In"},"TRANSLATION_KEY":{"1":"Translation Key"},"TRANSLATION_VALUE":{"1":"Translation Value"},"TRANSLATIONS":{"1":"Translations"},"TREND_REPORT":{"1":"Trend Report"},"TUESDAY":{"1":"Tuesday"},"TUESDAY_SHORT":{"1":"Tu"},"TYPE":{"1":"Type"},"UNCOMPLETE":{"1":"Uncomplete"},"UNCOMPLETE_SHOP_LINE1":{"1":"Are you sure you want to mark"},"UNCOMPLETE_SHOP_LINE2":{"1":"as uncomplete? This will take a few minutes."},"UPLOAD":{"1":"Upload"},"UPLOAD_PHONE_NUMBERS":{"1":"Upload Phone Numbers"},"UPLOAD_TEMPLATE":{"1":"Upload Template for"},"URL":{"1":"URL"},"USER_ASSIGNMENT":{"1":"User Assignment for"},"USER_GUIDE_DESCRIPTION":{"1":"User Guide Description"},"USER_GUIDE_NAME":{"1":"User Guide Name"},"USER_GUIDES":{"1":"User Guides"},"USER_NAME":{"1":"User Name"},"USER_PERFORMANCE":{"1":"User Performance"},"USER_REFERENCE":{"1":"User Reference"},"USER_TYPE":{"1":"User Type"},"USERNAME_ERROR":{"1":"Invalid Email Address"},"USERNAME_WATERMARK":{"1":"User Name (Email address)\r\n"},"USERS":{"1":"Users"},"VAR_DISTRICT_NAME":{"1":"Market Name"},"VAR_REGION_AREA_NAME":{"1":"Regional Area Name"},"VAR_REGION_NAME":{"1":"Region Name"},"VAR_SHOP_COUNT":{"1":"Count of shops"},"VAR_SHOP_INSTANCE_NAME":{"1":"Shop Instance Name"},"VEHICLE_TYPE":{"1":"Vehicle Type"},"VIEW":{"1":"View"},"VIEW_EMAIL":{"1":"View Email"},"VIEW_SUBMISSION":{"1":"View Submission"},"VIN":{"1":"VIN"},"VS_PRIOR":{"1":"Vs. Prior"},"WAIT_TIME":{"1":"Wait Time"},"WEDNESDAY":{"1":"Wednesday"},"WEDNESDAY_SHORT":{"1":"We"},"WEST":{"1":"West"},"YEAR":{"1":"Year"},"YELLOW_20BELOW_TARGET":{"1":"Yellow = 20% or less below Target "},"YES":{"1":"Yes"},"YESTERDAY":{"1":"Yesterday"},"ZONE":{"1":"Zone"},"ZONE_AVG":{"1":"Division Average"},"ZONE_BENCHMARK_HELP":{"1":"The benchmark table shows side by side comparisons of the following metrics, including the percent change from the prior shop of the same type where available."},"ZONE_CHART_HELP":{"1":"This chart shows a side by side comparison of the overall scores of each division."},"ZONE_CODE":{"1":"Division Code"},"ZONE_CUSTOMKPI_HELP":{"1":"Attempt Request for Appointment is represented as a ratio. It is the number of retailers that requested to make an appointment for the customer over the number of retailers within the division that took part in this Customer Engagement Check."},"ZONE_DAYSTOAPPT_HELP":{"1":"Days to First Appointment is represented as the number of days until the first service appointment was offered by the service representative. It is the average of every retailer in this division that took part in this Customer Engagement Check. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop."},"ZONE_EC_OVERALL_SCORE_HELP":{"1":"Overall score is out of 100 possible points. It is the average of every retailer within the division who took part in this E-Commerce Customer Engagement Check. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"ZONE_EC_RTEMAIL_HELP":{"1":"Response Time Email is represented as the time it took for retailers to respond with an FQR. It is the average of every retailer within the division that took part in this E-Commerce Customer Engagement Check. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"ZONE_EC_RTPHONE_HELP":{"1":"Response Time Phone is represented as the time it took for retailer to respond with a phone call. It is the average of every retailer within the division that took part in this E-Commerce Customer Engagement Check. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"ZONE_NAME":{"1":"Division Name"},"ZONE_NOTIFICATION_USERS":{"1":"Division Notification Users"},"ZONE_OVERALL_SCORE_HELP":{"1":"Overall score is out of 100 possible points. It is the average of every retailer within the division who took part in this Customer Engagement Check. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"ZONE_RTEMAIL_HELP":{"1":"Response Time Email is represented as the time it took for retailers to respond with an FQR. It is the average of every retailer within the division that took part in this Customer Engagement Check. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"ZONE_RTPHONE_HELP":{"1":"Response Time Phone is represented as the time it took for retailer to respond with a phone call. It is the average of every retailer within the division that took part in this Customer Engagement Check. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"ZONE_TIMETOREP_HELP":{"1":"Time to Speak to Representative is represented as the time it took for the customer to speak to a service representative. It is the average of every retailer within the division that took part in this Customer Engagement Check. In the middle of the box is an indicator showing if the score went up or down compared to the previous shop of this type."},"ZONES":{"1":"Zones"},"ZOOM_TO":{"1":"Zoom to"}};